Job Description
Remote Customer Support Advisor
Company:
AO – American Income Division of Globe Life
Work Arrangement:
100% Remote | U.S. Residents Only
Schedule:
Flexible | Work From Home
Experience:
Entry Level Welcome | No Prior Insurance Experience Required
Compensation:
Commission-Based | Weekly Pay | Performance Incentives
Build Relationships. Help Families. Grow Your Career From Home.
Are you a people-focused professional who enjoys
helping others, answering questions, solving problems, and building meaningful relationships ?
AO is expanding our virtual team and seeking motivated, service-driven professionals to join us as
Remote Member Relationship Advisors .
In this role, you'll connect with individuals and working families who have
requested information regarding available benefits , help them understand their options, guide them through enrollment, and continue providing service throughout the client relationship.
This opportunity combines
member service, client relationship management, benefits education, and consultative insurance sales
within a 100% remote environment.
Whether you're beginning a new career, changing industries, or bringing experience from customer service, healthcare, hospitality, retail, banking, administration, education, or sales, we provide the
training, mentorship, licensing guidance, and ongoing professional development
needed to get started.
No previous insurance experience is required.
✓ 100% Work From Home
✓ Flexible Scheduling
✓ Qualified Member Opportunities Provided
✓ No Lead Purchasing Required
✓ No Traditional Cold Calling
✓ Weekly Commission-Based Pay
✓ Performance Bonuses + Renewal Income Opportunities
✓ Comprehensive Training & Mentorship
✓ Leadership & Career Advancement Opportunities
About AO
AO operates within the
American Income Division of Globe Life
and has a long history of serving working families and members of various organizations.
Our representatives help individuals and families understand supplemental life, accident, and health insurance benefits designed to provide additional financial protection.
Our culture is centered around:
Exceptional member service
Integrity and professionalism
Long-term relationships
Personal accountability
Continuous learning
Mentorship and coaching
Leadership development
Performance-based advancement
Our virtual business model allows representatives to serve members from home while remaining connected through
technology, training, mentorship, coaching, and team collaboration .
What You'll Do
As a
Remote Member Relationship Advisor , you'll become a trusted resource for members before, during, and after enrollment.
Member Service & Relationship Management
Conduct scheduled virtual appointments through Zoom and phone
Connect with members who have requested information about available benefits
Ask questions to understand individual and family needs
Answer benefit and coverage questions clearly and professionally
Build long-term relationships through personalized service
Maintain consistent communication and follow-up
Assist existing members with applicable policy and service needs
Address questions and concerns professionally and efficiently
Maintain accurate digital records and documentation
️
Benefits Education & Enrollment
You'll help members better understand available financial protection options so they can make informed decisions based on their individual needs.
Responsibilities may include:
Explain available life, accident, and supplemental health insurance options
Review coverage features and available benefits
Help members evaluate appropriate options
Provide needs-based recommendations
Guide members through applications and enrollment
Assist with required documentation
Help ensure members understand the coverage selected
Provide continued service following enrollment
Our goal is to build relationships that extend
beyond the initial appointment .
Qualified Member Opportunities – No Traditional Cold Calling
Representatives connect with
individuals and families who have requested information regarding available benefits .
Rather than relying on traditional cold prospecting, you'll focus on:
Scheduled member conversations
Benefits education
Needs-based consultations
Enrollment assistance
Relationship building
Follow-up
Ongoing member service
No lead purchasing is required.
Our approach emphasizes
education, service, trust, and long-term relationships rather than high-pressure sales tactics .
100% Remote Work
Build your career from home while remaining connected to members, teammates, mentors, and leadership.
Enjoy:
No daily commute
Virtual member appointments
Remote training and coaching
Digital collaboration tools
Online team meetings
Flexible scheduling opportunities
Modern virtual business systems
You'll have greater flexibility while maintaining the
professionalism, availability, consistency, and accountability
necessary to serve members effectively.
Weekly Pay & Performance-Based Compensation
This is a
commission-based independent contractor opportunity , not an hourly or salaried customer-service position.
Compensation opportunities may include:
Weekly commission payments
Performance-based bonuses
Renewal and residual income opportunities
Leadership incentives for qualifying representatives
Recognition programs
Additional performance rewards
There is
no predetermined cap on commission earnings ; however, compensation is directly tied to individual activity, production, consistency, and results.
Individual earnings vary, and no specific income level is guaranteed.
Comprehensive Training & Mentorship
No Insurance Experience? No Problem.
Previous insurance experience is not required.
We provide structured training and ongoing professional development that may include:
Virtual onboarding
Product and benefits education
Member-service training
Client needs assessment
Relationship-management development
Virtual appointment preparation
Consultative sales training
Enrollment systems and procedures
Weekly coaching
One-on-one mentorship
Communication and presentation development
Leadership training
Ongoing professional education
We're looking for individuals with the
communication skills, professionalism, work ethic, coachability, and desire to learn .
Licensing Guidance Provided
Because this position involves discussing and enrolling members in insurance products, representatives must obtain the appropriate
state Life & Health Insurance License
before performing activities requiring a license.
Not licensed yet? You can still apply.
Candidates moving forward receive
guidance and support through the licensing process .
Career Growth & Leadership Development
AO provides a performance-based development path for representatives interested in expanding beyond an individual client-facing role.
Professional growth opportunities may include:
Advanced client relationship responsibilities
Mentoring newer representatives
Training and development
Coaching
Team leadership
Management development
Professional conferences
Advanced leadership opportunities
Advancement is based on
performance, consistency, initiative, professional development, and demonstrated leadership ability—not simply tenure .
Leadership opportunities are earned and are not guaranteed.
❤️
Benefits & Professional Resources
Qualifying representatives may have access to:
Medical reimbursement program
Company-supported life insurance
Accidental Death Benefit coverage
Renewal and residual income opportunities
Leadership development programs
Professional coaching and mentorship
Union-supported professional environment, where applicable
Virtual technology and business resources
Eligibility requirements and qualification periods may apply.
✈️
Recognition & Incentive Opportunities
Outstanding performance may qualify representatives for:
Company-sponsored incentive travel
Leadership conferences
Professional development events
Recognition programs
Performance contests and awards
Team experiences
Leadership events
Additional advancement opportunities
Who We're Looking For
Successful candidates typically demonstrate:
Excellent verbal and written communication
Strong customer-service and relationship-building abilities
Active listening skills
Positive and professional demeanor
Self-motivation and personal accountability
Strong organization and time management
Attention to detail
Dependable follow-through
Problem-solving and critical-thinking abilities
Comfort working independently from home
Ability to collaborate within a virtual team
Professionalism and integrity
Coachability and openness to feedback
Goal-oriented mindset
Desire for continuous personal and professional growth
Experience That Transfers Well
Previous experience in the following areas may be helpful, but is
not required :
Customer Service
Member Services
Client Relations
Account Management
Healthcare
Hospitality
Retail
Banking
Financial Services
Administrative Support
Call Center Operations
Education
Recruiting
Sales
Leadership or Management
No previous insurance experience is required.
We welcome motivated applicants from a wide variety of professional backgrounds.
Minimum Requirements
Applicants must:
Be at least
18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional home workspace
Be comfortable communicating with members through Zoom and phone
Be willing to complete required training and professional development
Be willing and able to obtain the appropriate
state Life & Health Insurance License
Virtual Interview Process
Qualified applicants will first complete a
brief career overview
covering:
Position responsibilities
Member-service expectations
Commission-based compensation
Licensing requirements
Training and mentorship
Career development
Leadership opportunities
Candidates interested in continuing will then have the opportunity to schedule a
live Zoom interview with our hiring team .
All interviews are conducted virtually for convenience and accessibility.
Ready to Build Relationships—and a Career That Grows With You?
If you're looking for a 100% remote opportunity where you can
help working families, build meaningful client relationships, develop valuable professional skills, and create long-term earning and advancement opportunities through your performance , we'd like to hear from you.
Apply today to be considered for our Remote Member Relationship Advisor | Client Benefits & Support opportunity with AO – American Income Division of Globe Life.
Build Relationships. Serve Families. Grow Through Performance. Build Your Future From Home.
Important Information About This Opportunity
This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.
Candidates selected to move forward should be prepared to:
• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.
This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.
American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.
Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.
Job Tags
Hourly pay, Weekly pay, For contractors, Remote work, Work from home, Flexible hours